Welcome to our Frequently Asked Questions page - if you have a question that isn't answered here, please contact us!

"What is the MoonCup?"
The MoonCup is a brilliant feminine hygiene product, designed for women, with their health, and comfort in mind.
MORE INFORMATION ON 'MOONCUP?' PAGE

"Why haven’t I heard of the MoonCup before?"
Having more financial backing and a higher public profile doesn’t make a product better for you. It does help to make it globally known! There has been a monopoly in the feminine hygiene product sector for so long, we almost use products such as tampons or pads without consideration, regardless of their cost, simply accepting that we 'need' to use something! Although the MoonCup is a lesser-known product than most others, we know from the women who use it (and recommend it to women in their network of friends family and colleagues!) that it is the better option.

"What does it look like?"
The MoonCup looks a bit like the cartoon character that appears on this site, just without the eyes and hands!

"How do you use it?"
The MoonCup is used internally like a tampon.

"What does it do?"
The MoonCup collects and contains your flow within the bell shaped cup.

"How long can the MoonCup stay in place?"
The MoonCup can be left in place inside the vagina for up to twelve hours, for example overnight. Each user quickly becomes familiar with the rate of her”flow” and will sense how long to leave the MoonCup in place between insertion and removal.

"Will I be able to feel the MoonCup when I am using it?"
No, when the MoonCup is correctly positioned you will not feel it.

"Can I have sexual intercourse when the MoonCup is inside me?"
No, you would find that out pretty quickly that your partner would meet the little stalk on the bottom of the cup! The MoonCup is in no respect a contraceptive device - it is a menstrual cup.

"How will I know how to insert and remove the MoonCup?"
The MoonCup comes with a clearly explained set of instructions for use, insertion, removal and general care.

"Reusing the MoonCup seems a bit off putting, I am used to disposable products..."
The MoonCup is totally hygienic made of medically approved material designed for use in the inner body. Another application for the same material as used to make MoonCups is heart valve replacements, they are in constant contact with blood. The MoonCup should be washed between removal and re-insertion and sterilized before storing in the cotton carrying pouch ready for next months use. The MoonCup is re-useable so you only dispose of the menstrual flow by flushing it down the toilet, rinsing lighter flow down the sink or shower tray. Each woman finds her own clean and easy disposal method appropriate to her lifestyle. Washing away the contents and re-using the MoonCup helps to reduce the environmental waste disposal concern.
MORE INFORMATION ON 'ENVIRONMENT' PAGE

"Is the MoonCup messy to use?"
No the MoonCup is not messy to use because the flow is contained in the center of the MoonCup, there is no need to expect a mess when handling and removing the MoonCup. You will be holding the bottom of the outside of the MoonCup. The menstrual flow is on the inside.

"What is the MoonCup made from?"
The MoonCup is made of a medically approved, soft, flexible, natural compound creating a durable bonded silicone material.
MORE INFORMATION ON 'ENVIRONMENT' PAGE

"How can I contact women who use the MoonCup to find out their opinions?"
You need the tips and first hand experience written by women who use the MoonCup! These women were asked to share their experiences openly and honestly. We are happy to make public whatever they say, like... their initial concerns about 'whether they would get on with the MoonCup' their personal discoveries, user tips, and their overall opinions. We asked them to 'tell it as it is' the good, the bad and the ugly... this page will grow as new MoonCup users find the time to send in their feed back.
MORE INFORMATION ON THE 'TESTIMONIALS' PAGE

"Using tampons seems cleaner..."
We recommend that you always wash your hands before you insert the MoonCup and before you remove the MoonCup. Most people wash their hands after removing and inserting… a tampon.
MORE INFORMATION ON THE 'HEALTH' PAGE

"What if I have difficulty positioning the MoonCup, how do I get it back down if it goes too far inside?"
Relax, don’t worry - they work just fine... you wont lose the MoonCup! MoonCups are best-inserted wet as this provides natural lubrication for easier entry. It keeps the process clean and helps to cool you down if you do happen to need a couple of attempts to get the positioning right. Inserting and removing the MoonCup is not uncomfortable.

"When is a good time to try the MoonCup for the first time?"
It seems a good idea while you are 'new' to using the MoonCup and if you feel unsure of the reliability of the MoonCup to start using it after the heaviest days of your period have passed. Maybe day two or three of your cycle? By starting on a day with lighter flow you will probably feel less daunted by the imagined 'mess' that you will discover is not as you had imagined. Seeing is believing. To see for yourself you need to have a go - sorry, we can’t do it for you!

Really the only way to get used to the MoonCup is to use it, when ever you feel relaxed and ready to have a go. Read the instruction leaflet, read the testimonials or ask women who you know that use a MoonCup, what they do… anytime that you feel confident is a good time to start. It is never a good idea to stress yourself if you feel rushed, tired, ill or in any way emotionally wobbly. Wait - the right day will come! Keep the MoonCup handy in the bathroom so that you can try it out on a weekend, a day off or during a holiday.

"How will I know when the MoonCup is correctly in place?"
You will know that you have positioned the MoonCup just right for you when you can stand up and sit down, cross your legs, etc and not feel that it is there!

"How often will I need to remove and empty the MoonCup?"
At first you find you do this every time you go to the bathroom, or as frequently as you would previously have changed tampons. The MoonCup is designed to contain 1fl oz. As the average female has a flow capacity of 3 fl oz per cycle you can see that spread over a few days, this doesn’t amount to a trip to the bathroom more often than you would go to change a tampon. You will need to make less visits as you see the pattern, and volume of your flow. For example day one may be heavier for you than day three, but for each of us have our own pattern.

"How will I know if the MoonCup is suitable for me?"
The MoonCup is suitable for women of all ages who menstruate, including women with laytex allergy, and for women who have I.U.D’s fitted. If your gynecologist understands fully what a MoonCup is and has reservations about it’s suitability for you, that would need addressing directly with the gynecologist.